bytsecure Refund Policy
We stand behind our products with a customer-focused refund and exchange policy.
Refund Eligibility
You may qualify for a refund under these conditions:
-
Product is defective or non-functional -
Unresolvable technical issues after support -
Product significantly differs from description
Non-Refundable Items
Refunds cannot be issued for:
-
Change of mind after delivery -
Customer ordering errors -
Activated digital licenses
Refund Process
1. Contact Support
Email info@bytsecure.online with your order details
2. Request Review
Our team will evaluate your request
3. Refund Processed
Approved refunds issued in 7-10 business days
Refunds are returned to the original payment method. Bank processing may take additional 3-5 days.
Exchange Policy
Incorrect Shipments
We’ll exchange incorrectly shipped items at no cost
Defective Products
Faulty items will be replaced subject to availability
Technical Support First
Before requesting a refund, we recommend contacting our certified support team. Many issues can be resolved without return.
Email Support
Phone Support
bytsecure – Enterprise-grade cybersecurity solutions since 2010